A LITTLE HELP / RETURNS
Let’s sort it out.
Made to order still means made properly. Your Australian Consumer Law rights apply to every purchase, including sale and promotional items.
If something is wrong
Contact Roamå with your order reference, a description of the problem and photographs if helpful. We are your point of contact for an incorrect, damaged, faulty or misdescribed item. We will assess the issue and arrange the appropriate remedy.
For a major problem, you can choose a refund or replacement. For a minor problem, we may provide a repair or replacement within a reasonable time. If the problem cannot be resolved as required by law, further remedies may apply.
Changes of mind and sizing
Our made-to-order policy does not offer change-of-mind returns or exchanges for a size you selected incorrectly, unless we agree otherwise. Please check the product’s own size guide before ordering. This does not affect your rights if an item is faulty, incorrectly supplied or does not match its description.
Before sending anything back
Please contact us for return instructions first. For a confirmed fault, we will arrange the return and cover reasonable return costs where required. You do not need original packaging to exercise your consumer rights. Supplier claim windows do not limit those rights.
A clear record
Keep your order confirmation or another proof of purchase. Approved refunds go back through the original payment method; processing time depends on the payment provider.